🔐 pkr365 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how pkr365 ("pkr365", "we", "us", "our"), operator of the online betting and casino platform at pkr365.club ("Platform"), collects, processes, stores, shares and protects the personal data of individuals who register accounts, visit the Platform or otherwise interact with pkr365's services ("Users", "you").

By registering an account or using any feature of the pkr365 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of the pkr365 Terms & Conditions and should be read alongside them.

pkr365 is committed to handling personal data with respect, care and in compliance with applicable data protection principles. We collect only what is necessary, use it only for legitimate purposes, and implement appropriate security measures to protect it at all times.

2. Data Controller

pkr365 acts as the data controller in respect of the personal data it collects from users of the Platform. As data controller, pkr365 determines the purposes and means by which personal data is processed.

For any questions, requests or concerns relating to this Privacy Policy or the processing of your personal data, please contact pkr365 via live chat support available 24/7 on the Platform. Our support team handles all data-related queries and will escalate to the appropriate data protection contact within pkr365 where necessary.

3. Personal Data We Collect

pkr365 collects personal data through several means: directly from you when you register or use the Platform, automatically through your use of the Platform, and in some cases from third-party service providers. The categories of personal data we collect include:

pkr365 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account closed.

4. How We Use Your Personal Data

pkr365 uses the personal data it collects for the following purposes:

• Account creation and management: To register your pkr365 account, verify your identity and age, manage your account settings and maintain your account security.
• Service delivery: To process bets, settle wagers, operate casino games, process deposits and withdrawals via JazzCash, Easypaisa and supported bank transfers, and manage bonus entitlements.
• KYC and compliance: To fulfil anti-money laundering (AML), counter-terrorist financing (CTF) and responsible gaming obligations. This includes verifying your identity, monitoring transaction patterns and reporting suspicious activity where required.
• Responsible gaming: To implement responsible gaming tools including deposit limits, self-exclusion requests and problem gambling indicators. pkr365 may use account activity data to proactively identify and reach out to players who may be exhibiting signs of problem gambling.
• Customer support: To respond to your enquiries, resolve disputes and handle complaints submitted via pkr365 live chat or other support channels.
• Platform improvement: To analyse usage patterns, fix technical issues, optimise user experience and develop new features on the pkr365 platform.
• Marketing communications: To send promotional offers, bonus notifications and cricket betting updates where you have opted in to receive such communications. You may opt out at any time via your account preferences.
• Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, multi-accounting, bonus abuse and other prohibited conduct.
• Legal compliance: To comply with applicable laws, regulations and lawful requests from competent authorities.

5. Legal Basis for Processing

pkr365 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and pkr365 – this covers account management, bet processing, payments and customer support.
• Legal obligation: Processing required to comply with applicable law – this covers KYC, AML/CTF obligations, and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You may withdraw this consent at any time.

6. Data Sharing and Third Parties

pkr365 does not sell your personal data to third parties. We share personal data only where necessary and only with the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank and Bank Alfalah receive the financial data necessary to process your transactions. These parties process data under their own privacy policies and applicable financial regulations.
• Identity verification providers: Third-party KYC and AML service providers used to verify your identity and screen against sanctions lists. These providers are bound by data processing agreements with pkr365.
• Game software providers: Casino game providers may receive technical session data necessary to operate their games. They do not receive your identity or financial information beyond what is necessary for game functionality.
• Technology and hosting partners: Cloud hosting and infrastructure providers who store Platform data under strict data security and confidentiality obligations.
• Legal and regulatory authorities: Where pkr365 is legally obliged to disclose personal data to law enforcement, regulatory bodies or other competent authorities, we will comply with such requests.

7. Cookies and Tracking Technologies

pkr365 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, analyse Platform usage and deliver relevant promotional content where applicable.

The following categories of cookies are used on pkr365:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during your pkr365 session. They cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregated data on how users navigate the pkr365 platform, which pages are visited most and where errors occur. This data helps us improve the platform.
• Preference cookies: Store your language, display and notification preferences so you do not have to re-enter them on each visit.
• Marketing cookies: Used where you have consented to receive personalised promotional content. These may be set by pkr365's marketing technology partners.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use certain Platform features including account login.

8. Data Retention

pkr365 retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your pkr365 account plus a minimum post-closure period as required by applicable AML regulations (typically five to seven years).
• Transaction and betting records: Retained for a minimum of five years following the transaction date, in accordance with financial record-keeping obligations.
• KYC documents: Retained for the period required by applicable AML and identity verification regulations, which may extend beyond account closure.
• Support communications: Retained for up to three years following the resolution of the relevant query or dispute.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter to evidence the withdrawal.

Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

9. Data Security

pkr365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and the pkr365 Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls limiting internal access to personal data to authorised personnel only, on a need-to-know basis.
• Two-factor authentication available for all pkr365 user accounts.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Incident response procedures for detecting, reporting and responding to personal data breaches.

While pkr365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pkr365 login credentials and for ensuring that your device is appropriately secured when accessing the Platform.

10. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data pkr365 holds about you:

• Right of access: You may request a copy of the personal data pkr365 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time via your pkr365 account settings.

To exercise any of these rights, contact pkr365 support via live chat on the Platform. We will respond within a reasonable timeframe and in accordance with applicable legal requirements. Please note that certain rights may be limited where pkr365 has overriding legal obligations, such as AML record-keeping requirements.

11. Children's Privacy

The pkr365 platform is strictly for individuals aged 18 years and over. pkr365 does not knowingly collect, process or store personal data relating to individuals under the age of 18. If pkr365 discovers that personal data of a minor has been collected, that data will be permanently deleted and the associated account will be closed immediately.

If you are a parent or guardian and believe that your child has registered a pkr365 account or provided personal data to pkr365, please contact our support team immediately via live chat. We take underage access to gambling platforms extremely seriously and will act promptly on all such reports. 🔞 18+ only.

12. Changes to This Policy

pkr365 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email notification or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the pkr365 platform following notification of changes to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how pkr365 handles your personal data.

Privacy questions? Our support team is available 24/7 via live chat on the pkr365 Platform and can assist with any data protection queries or formal rights requests.